Last Updated:7th November 2004
Please scroll down to read the questions and answers.
Are you going to be updating your site soon?
Yes! We update nearly every day with new stock. If you would like to know about the new ponies we're adding to our site please consider joining our mailing list. Follow the link to the right.
Will you let me know if you find a certain pony?
If you are looking for a certain pony we'd love to know what it is. Please use the request link on the left. Whilst we will try to let you know if we find it you might want to join our mailing list (link to the right) to be on the safe side.
What does it means when an item is on "hold"?
If an item is on "hold" it has been ordered by someone and we're waiting for them to send payment. In most cases, these items do not become available again. However, if you're interested in something that is on "hold" feel free to let us know and we will contact you if it goes back up for sale.
What is your My Little Pony mailing list?
We set up the list to let people know when MLPUK was updated with new ponies but it has now grown to include other features. By joining the list not only do you know as soon as we have found new ponies but you also get the oppertunity to buy before they are listed on the site. If you'd like to join please use the link to the right. It is, of course, totally free.
Do you sell Internationally?
Of course! We will send items to anywhere the postal service will deliver to. Please feel free to email us if you'd like a postage quote.
Do you accept credit/debit cards?
Yes! We accept all major credit cards as well as Switch and Solo cards through Paypal.com. You must be a member to use this service but joining Paypal is free (you will get the setup fee back on your first purchace) and it's available internationally to anyone with a credit/debit card. If you'd like to join now please click here or on one of the logos dotted around the site.
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I would like to pay you using cash but I'm a bit worried about sending it through the mail. What would you suggest?
Consider using an alternative method . If you must send cash please conceal cash well in a bit of paper and make sure it cannot be seen through the envelope you use.
You can also send it registered mail or priority mail. Both cost a bit more than a regular letter but you are then insured for loss or damage and you can also find out through the postal service whether we have received it if you wish. We regret that cash is send at the senders own risk.
I'm an overseas customer and I'd like to send an International Money Order. How should I go about this?
International Money Orders can be aquired from your bank (and some post offices). If you choose this method of payment please take extra special care that you are buying the right kind of money order. The money order you buy should state that it is International and should be made out in £'s (that's English money) and not in any other currency. It should also state somewhere on it that it is drawn from an English bank (for example, the Bank of Canada in London, UK).
Money orders that do not meet this specification will be returned and your goods will not be dispatched unless a suitable method of payment is sent as replacement.
I want to buy an International Money Order. How do I find out how much my total is in your currency?
When you buy a money order the issuing will do the calculation for you. Alternatively you can go to The Universal Currency Converter to calculate how much to send.
I'd like to pay in a currency other than UK £'s. How should I go about this?
Please state when ordering that you wish to pay in another currency so we can work out your total. We happily accept all kinds of currency so long as it is current and cleared with us first. If you are paying via Paypal you will always be billed in UK £s. This will be converted by your bank where appropriate.